Here are the current policies for computer repair and tech support (updated Jan 2, 2013):
On Site: Rate varies
(1.5 hour minimum). I charge for travel time accrued one way within Franklin County, no "trip fees". Charges for travel outside of Franklin County occur both ways, or until I return to Franklin County, at my discretion.
At my shop: Rate varies
1 hour minimum. You can drop your computer off at my office, by appointment, or at one of my drop-off locations—contact me for details.
Remote/Phone Support: Rate varies
1/4 hour minimum
Small Business Owners: We can customize a monthly or weekly service agreement, or whatever best suits your needs--contact me if you would like more info. Remote and/or phone support is nearly always available, with priority given to businesses.
*The Fine Print:
Overdue Invoices: A late payments fee of 1.5% per month ($2.00 minimum) will be applied to any invoices not paid as of 30 days after invoice date.
Parts: I charge a moderate markup for parts and software--I spend a considerable amount of time researching the products I recommend, and I do my best to stand behind them.
All rates subject to change.
New policies effective 1/1/13